Shipping Policy

Thank you for shopping with Velora Hardy. We are committed to providing a smooth and reliable shipping experience for every order.

Processing Time

All orders are processed within 24–48 business hours after payment is received. Orders are not processed or shipped on weekends or holidays.

During high-volume periods, processing times may be slightly extended.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

• Standard Shipping: 3–7 business days
• Expedited Shipping: Delivery times vary based on carrier selection

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, holidays, or other unforeseen circumstances.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow up to 24 hours for tracking updates to appear after shipment.

Incorrect Addresses

Customers are responsible for providing accurate shipping information at checkout.

Velora Hardy is not responsible for packages delivered to incorrect addresses provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact the shipping carrier first using your tracking number.

If additional assistance is needed, contact us at:
support@velorahardy.com

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery and include:

• Your order number
• Photos of the damaged package and products

We will review the issue and work toward an appropriate resolution.

Contact Information

Velora Hardy
support@velorahardy.com
(901) 549-5119
PO Box 3291
Cordova, TN 38088
United States