FAQs/Policies

 

 

Last updated: July 8, 2025

This Privacy Policy describes how Velora Hardy ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from [velorahardy.com] (the "Site"), or otherwise interact with our services (collectively, the "Services"). By using the Services, you agree to the practices outlined below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with an updated "Last updated" date.

Handling Time

All orders placed with Velora Hardy are processed within 24 to 48 hours (excluding weekends and holidays). Once your order is processed, it will be shipped according to the shipping method selected at checkout. You will receive tracking information once your order has shipped.

Information We Collect

We collect the following types of personal information, depending on how you interact with us:

Information you provide directly:

• Name, email, phone number, shipping and billing address

• Account login details

• Items added to cart, wishlist, or purchased

• Customer service messages or reviews you submit

Information collected automatically (Usage Data):

• IP address, browser type, device type

• Pages visited and actions taken on the Site

• Cookies and tracking technologies (see below)

Information from third parties:

• Payment processors

• Platform providers (such as Shopify)

• Advertising or analytics partners

How We Use Your Information

We use your personal information to:

• Fulfill and manage orders

• Provide customer service

• Send order updates and account-related emails

• Show personalized offers or advertisements

• Improve our website and services

• Prevent fraud and enhance security

Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze site usage, and support marketing efforts. You can adjust your browser settings to reject cookies, but this may affect functionality.

More about Shopify-related cookies: https://www.shopify.com/legal/cookies

Sharing Your Information

We may share your personal data with:

• Third-party service providers (e.g., Shopify, payment processors, shipping partners)

• Business and marketing partners

• Affiliates and internal departments

• Legal authorities (when required)

We do not sell or use your sensitive personal information for profiling or automated decision-making.

User-Generated Content

Any content (like reviews) you submit publicly on the Site may be visible to others. Please use discretion when sharing personal information.

Links to Other Sites

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their terms and privacy policies before sharing any personal data.

Children’s Data

Our Services are not intended for children under the age of 16. If you are a parent or guardian and believe your child has submitted personal information, contact us to request deletion.

Data Retention & Security

We retain your data only as long as needed for the purposes outlined in this Policy. While we implement industry-standard security practices, no system is 100% secure. Please use secure methods when sharing sensitive information.

Your Rights

Depending on your location, you may have rights to:

• Access your personal information

• Request deletion or correction

• Receive a copy (portability)

• Limit or object to processing

• Withdraw consent

• Appeal a decision we’ve made

To exercise any of these rights, or if you have questions, contact us using the details below.

Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal data, please reach out to us:

Velora Hardy
📞 (901) 549-5119
📧 blaccmajicllc@blaccmajic.com
📬 PO Box 3291, Cordova, TN 38088, United States